Current Client Support
Service without the runaround.
Need an ID card, certificate, policy document, coverage change or help understanding the next step? Tell us what you need and our team will route your request to the right person.
How can we help?
Choose the service you need.
You do not need to chase departments or know insurance terminology. Give us the details and we will help coordinate the next step.
ID Cards & Policy Documents
Request insurance cards, declarations, policy copies and other available documents.
Certificates of Insurance
Request a COI and provide the certificate holder, job or contract requirements and deadline.
Policy Changes
Add or remove vehicles, drivers, locations, equipment or other eligible policy information.
Billing & Payment Questions
Get help locating carrier billing information, understanding notices or finding the appropriate payment channel.
Claims Guidance
Get help identifying the carrier, claim contact information and the documentation you may need.
Protection Review
Tell us about a new home, vehicle, employee, contract, location or life change that may affect your protection.
Urgent claim or immediate danger?
For immediate danger, call 911. For an urgent or after-hours claim, contact your insurance carrier directly using the claims information on your policy or ID card. Our team can provide guidance during normal business hours, but contacting us does not constitute reporting a claim to the carrier.
What happens next
A clear path from request to resolution.
Submit your request
Share the client, policy and request details available to you.
We route it correctly
Your request is reviewed and directed to the appropriate team member or carrier.
We follow through
We respond with the next step, any missing information and an update as the request moves forward.
Request Client Support
Tell us what you need.
Include your name or business name, the type of request, relevant policy information if available and any deadline we should know about. A member of our team will review your request and respond as promptly as possible, generally within one business day.
Submitting this form does not bind, change or cancel coverage and does not report a claim to an insurance carrier. Coverage changes are effective only after confirmation from an authorized representative or carrier.
Client support is only a call or text away
Prefer to speak with our team?
Call All Assured Solutions
703-596-2411
Monday–Friday, 8 a.m.–5 p.m.
Text the Client Service Line
703-884-8794
Send your name and a brief description of what you need.
Frequently asked questions
Helpful answers before you submit.
Can a policy change be completed through a text or form alone?
No. A request is not confirmation that coverage has been added, changed or cancelled. Wait for written confirmation from an authorized representative or carrier.
What information is needed for a certificate?
Provide the insured business name, certificate holder name and address, project or job details, required wording or endorsements and the deadline. Attach the written requirements when available.
Should I use this form to report a claim?
For urgent or after-hours claims, contact the carrier directly. During business hours, we can help identify the carrier and appropriate reporting channel.
Can I request a review after a major change?
Yes. New property, vehicles, employees, contracts, locations, business activities and family changes are all good reasons to review your protection.